Home / Make A Claim / Frequently Asked Questions

We understand that making a personal injury or medical negligence claim can be a daunting process and you may have questions about the claims process, funding your claim or about our team and their areas of expertise. That’s why we’ve included a helpful FAQ guide below to bring you reassurance.

If you have a question that is not listed below, please contact our friendly team on Freephone 0800 884 0777 or use our contact form to request a call-back and one of our expert solicitors will be happy to answer any questions you may have.

If you’ve suffered an injury or illness due to an accident or negligence that wasn’t your fault, then it’s possible you may have a compensation claim. Our specialist personal injury team offers a free, no obligation chat to assess your case and will advise you if your claim has a reasonable prospect of success.

There are no upfront or hidden costs when you make a compensation claim with Novum Law. We offer a free, no obligation chat when you get in touch with us and your specialist solicitor will help you on a No Win No Fee basis which means you won’t have to pay a penny if your claim is unsuccessful.

If your claim is successful, you may have to pay a small success fee and limited legal costs from your compensation. The basis for this is agreed between you and your solicitor before you start your claim and you will be kept regularly updated. Find out more about No win No fee claims.

Because we offer a No Win No Fee arrangement, there will be no cost if you do not win your claim. However, there can be other potential ways to fund a claim — for further information please read our Guide To Funding Your Claim.

Most cases are settled without going to court. It is often necessary to issue court proceedings, but you are unlikely to be required to appear at court unless the case goes to trial.  If your case does go to court, your specialist solicitor will be with you every step of the way to support you and guide you through the process. If you are making a claim on behalf of a child who is under 18 or does not have mental capacity, a court approval will be needed.

Yes, if your loved one died and someone else was to blame, you may be able to make a claim on behalf of their estate. Find out more about fatal injury claims.

If you are making a compensation claim and you’re unhappy with the service or advice you are receiving from another law firm, you may want to get a second opinion. At Novum Law, we have helped many people who’ve been unhappy with their previous solicitors. In fact, we are frequently instructed by people who have been inadequately advised and secured them much higher compensation as a result.

The compensation you receive depends on the extent of your brain and head injury and the impact on your life. Severe, life-changing injuries usually include compensation to cover medical bills, rehabilitation, care and support, adaptations to the home and loss of earnings and pension. Your specialist brain and head injury solicitor will advise you on how much your claim could be worth.

We can’t say exactly how long it will take for your case to be finalised, but we will do all we can to make the process as swift and smooth as possible.

As soon as you can. Timing is vital and you need to get the best legal advice as soon as possible. The general rule is that court proceedings need to be started within three years of the date of the accident or illness. There are exceptions to this time limit, such as in relation to claims made by children or if you do not have capacity as a result of your injuries. It is always best to see a solicitor as soon as possible so they can advise you. Leaving it too late may mean that a successful claim cannot be made.

A proactive approach is in the best interests of every client. It is crucial that your solicitor is proactive in their approach to your case as your needs need to be assessed at the earliest practical opportunity. You and your family need to be consulted right from the start, to identify what type of treatment is required and who can provide it.

All our solicitors are qualified serious accident and illness lawyers. We are NOT unqualified claims handlers.

Yes, our team will work with you to ensure you get the benefits and government scheme payments you are entitled to.

We will pursue your claim after your death on behalf of your dependants and beneficiaries, to ensure their future financial security.




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    • The professionalism with which you have handled my claim put my mind at ease and was less stressful than I could have imagined.
    • Going with Novum Law was the best thing I’ve ever done.
    • Novum won the case for me, and helped me get my life back together
    • I would have no hesitation in recommending Novum Law and your services.
    • Expertise

      Renowned expertise, proven track record

    • Support

      Here for you throughout your claim

    • NO WIN NO FEE

      Interim payments and no unexpected costs

    • Rehabilitation

      Help with access to rehabilitation